Job Description:
Data Entry Operator is responsible for the accurate and timely onboarding of merchants onto the company platform. This role ensures data integrity, supports operational excellence, and contributes to continuous process improvement. The ideal candidate will demonstrate strong attention to detail, effective communication skills, and the ability to collaborate across departments and with external stakeholders.
Key Responsibilities
Merchant Lifecycle Management
- Execute end-to-end merchant onboarding across all relevant business systems.
- Process merchant information updates and decommissioning requests in accordance with internal protocols.
- Ensure all merchant data is accurately captured and maintained.
Operational Support
- Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).
- Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.
- Conduct checklist-based verification for financial data accuracy.
Issue Resolution & Collaboration
- Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.
- Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.
Reporting & Collaboration
- Direct reporting line to the Service Operations Manager – Malaysia.
- Cross-functional collaboration with Implementation and Customer Care teams.
Education & Experience
- To keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantage
- Bachelor’s degree in business administration, Management, Accounting, or a related field.
- Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply
Technical & Professional Skills
- High level of accuracy in data entry and information management.
- Proficient in Microsoft Office applications, particularly Excel and Outlook.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Analytical mindset with sound problem-solving capabilities.
- Professional demeanor with the ability to build and maintain effective working relationships.
Job Type: Contract
Contract length: 6 months
Pay: Up to RM2,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person
Expected Start Date: 08/11/2025