Responsibility
- Provide first-line support for customer inquiries and technical issues via phone, email, chat, or other communication channels.
- Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary.
- Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system.
- Follow up with customers to ensure issues are fully resolved.
- Collaborate with internal teams to improve processes and escalate recurring or complex issues.
- Stay up to date with product updates, new features, and troubleshooting procedures. Provide product information and guidance to customers.
- Ensure customer service standards are met, aiming for a high level of customer satisfaction.
Job Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in a customer service or help desk role.
- Strong communication skills (both verbal and written).
- Ability to troubleshoot and resolve basic technical issues.
- Experience with help desk software and ticketing systems.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Strong interpersonal skills and the ability to work well with others.
- Familiarity with basic software.
- Experience in customer service for services.
- Knowledge of common customer service best practices and principles.
- Possess own transport
Job Types: Full-time, Permanent
Pay: RM1,763.19 - RM2,927.06 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Are you willing to work during weekend and Public Holiday?
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Bahasa (Preferred)
- English (Preferred)
Work Location: In person