Job description

Job Title: IT Service Desk Analyst

Salary: RM4,800 - Basic Salary (Depends on Experience) + (RM200) Fixed Allowance + (RM200) Parking Allowance

Location: Bayan Lepas, Penang

MUST have: English (Advanced) & Active Directory (Professional)

Key Responsibilities:

To provide technical assistance to users through phone, emails of fax
To provide 1st level support and troubleshooting.
To ensure continuous improvement to the job function
To submit daily, weekly, and monthly helpdesk report to team leader
To work within Team in a pressurized working environment
To continually demonstrate excellent inter- personal and telephone communication skills.
To handle all contacts with openness, honesty, and respect
To act as single point of contact It related problems and queries,
To always maintain customer focus in all areas.
To ensure there is an emphasis on quality and continuous improvement within your job function.
To carry out any other duties as and when assigned by the management.

Key Skills & Experience

Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support
Microsoft Office Apps, Snow ticketing tools
Proficient in English language with good communication skills
Able to work in office hours / shift as well
Education Level- Diploma or higher with 1 to 2 Years experiences.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,800.00 per month

Benefits:

Work Location: In person

IT Service Desk Analyst

Global Service Desk Analyst