Position: (IT Helpdesk Support/ IT Support level 2) (US Market)
Location: Shah Alam
Tenure: 2 years contract (Renewable basis)
Working Hour/ Days: 5 working days (Fixed Night shift 9 pm – 6 am)
Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)
Job Responsibilities:
- Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
- Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- As a subject matter expert, author and tech edit knowledge articles available to internal and external users
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require
Job Requirements:
- Bachelors in Computer Science, Computer Networking,
- Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
- Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
- Background working as Server Administrator, Network Administrator will be an advantage.
- Experienced in Networking, web servers, web certificates or proxies.
- Background in software support or technical customer service with direct end user contact
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating system
Job Type: Contract
Contract length: 24 months
Pay: RM4,200.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person