The HR Manager is responsible for leading the HR function across three integrated hotel and resort properties. This role covers the full spectrum of human resources management including recruitment, onboarding, employee relations, staff engagement, dormitory and welfare management, policy implementation, and HR operations oversight. The ideal candidate will have strong leadership skills, a hands-on approach, and the ability to align HR strategies with operational goals in a dynamic, fast-paced environment.
Duties and Responsibilities:
- Lead and manage the HR team across three properties; delegate responsibilities based on team members’ strengths.
- Plan, monitor, and evaluate daily HR operations, including conducting weekly team briefings and managing a live task-tracking system.
- Ensure alignment between HR activities and property-wide operational goals; coordinate closely with HQ and senior leadership.
- Act as the key liaison between site operations and HQ HR on staffing proposals, employee relations, and strategic planning.
- Oversee end-to-end recruitment processes, from manpower planning, job posting, and interviewing to onboarding and exit coordination.
- Conduct interviews for managerial and key roles; ensure the HR team uses standardized interview tools for all levels.
- Maintain a proactive talent pipeline and coordinate with universities and institutions for internship placements.
- Forecast manpower requirements based on turnover trends, business expansion, and seasonal needs.
- Design and implement a comprehensive onboarding journey, including orientation programs, facility tours, interdepartmental introductions, and cultural integration.
- Introduce recognition initiatives to foster positive employee integration.
- Plan and execute monthly employee engagement activities, including sports tournaments, festive events, and team-building exercises within set budgets.
- Implement and manage a staff feedback system to gauge satisfaction and drive engagement initiatives.
- Promote a culture of belonging by organizing morale-boosting initiatives and setting up communal game/rest areas.
- Manage HR documentation including offer letters, employment contracts, confirmation and promotion letters, warning notices, and exit formalities.
- Update, enforce, and socialize HR policies, SOPs, and property-specific staff rules and guidelines.
- Collaborate with HQ and legal when needed to ensure compliance with regulatory and internal standards.
- Oversee attendance and leave tracking for 300+ staff; verify OT records and approve time-related data for payroll.
- Use SAP HR system for monthly payroll processing and shift uploads.
- Address and resolve employee queries related to claims, attendance, leave, and salary issues.
- Oversee all aspects of staff accommodation including safety, cleanliness, capacity planning, and dispute resolution.
- Coordinate maintenance, upgrades, and inspections of staff hostels; implement SOPs and a monthly evaluation system to encourage resident responsibility.
- Design and manage the annual HR budget, covering recruitment, training, employee incentives, housing, meals, and welfare.
- Monitor monthly headcount trends to forecast costs for food, accommodation, transport, and benefits.
- Propose and implement cost-effective improvements and a performance-based monthly incentive scheme tied to business KPIs.
- Evaluate market rates for training programs and staff benefits to ensure budget efficiency and competitiveness.
- Maintain and oversee an internal cloud-based HR document storage system.
- Perform regular document audits and enforce version control to ensure consistency and compliance.
PREREQUISITES:
- Bachelor’s Degree or Professional Degree in Human Resources Management or equivalent.
- Minimum eight (8) years managerial experience in HR field.
- Possess good knowledge and experience in local government law, rules and regulations.
- Essential knowledge and experience in HR practices and policies.
- Proficiency in Microsoft Office Applications and HR Systems.
- Good communication skills in English, Bahasa Malaysia and Mandarin.
- Good interpersonal, team player, planning, organization, problem solving and leadership skills.
- Good grooming standards.
Job Type: Full-time
Pay: RM6,500.00 - RM8,000.00 per month
Benefits:
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Experience:
- Human resources: 8 years (Required)
Language:
- Mandarin (Required)
Work Location: In person