Position Title: Global Facilities Manager
Reporting Line: Reports directly to the Chief Human Resources Officer (CHRO).
Location: KL, MalaysiaK
General Purpose: Responsible for delivering and maintaining modern, high-quality office environments worldwide that support employee productivity, align with the company’s global brand as a reputable international broker, and provide a professional setting for clients and partners.
Specific Objectives (first ~12 months):
- Develop and implement comprehensive global standards covering all aspects of facility operations, including aesthetics, signage, access control, physical security, furniture, telecommunications, maintenance, regulatory compliance, office equipment and supplies, refreshments, and reception services.
- Design and launch remote facility audit protocols and establish service-level agreements (SLAs) to ensure consistent quality and performance across global sites.
- Support the launch of several new office locations, including site selection, lease negotiations, setup of maintenance agreements, and procurement of furniture and equipment.
- Develop an annual global facilities plan aligned with headcount forecasts and lease timelines, covering office expansions, relocations, and renewals.
- Integrate office access control and workspace allocation processes into the broader employee onboarding and offboarding workflows.
- Establish and manage a global facilities budget, ensuring cost-efficiency and transparency in vendor management, maintenance contracts, and office operations.
- Implement or enhance digital tools for facilities and asset management, enabling efficient tracking of office and IT equipment, workspace usage, and lifecycle management across global sites.
Key Activities:
- Monitor and respond to day-to-day facility issues reported by employees, in coordination with local office teams.
- Liaise with property managers, maintenance providers, and vendors to resolve facility-related incidents, involving local stakeholders as needed.
- Review and approve facility-related invoices, contracts, and service orders in partnership with local finance or admin contacts.
- Maintain digital records of leases, vendor agreements, maintenance schedules, and asset inventories, ensuring local input and updates.
- Coordinate space planning, desk allocations, and internal moves with HR, team leads, and local office representatives.
- Supervise the performance of cleaning, security, and office support services through regular feedback from local teams and implementation of video-based quality assurance protocols where feasible.
- Update and enforce access control lists in collaboration with IT, HR, and local office managers.
- Schedule and conduct virtual walkthroughs or operational check-ins with designated contacts in each office.
- Manage the procurement and replenishment of office supplies, refreshments, and consumables, informed by local usage patterns and needs.
Requirements
Key Competences:
- Strong operational oversight skills with the ability to manage daily issues across multiple global locations.
- Proven experience coordinating with cross-functional and geographically dispersed teams.
- Vendor management expertise, including contract review, negotiation, and performance monitoring.
- Familiarity with lease administration, facility documentation, and compliance tracking.
- Proficiency in space planning tools and access control systems.
- Competence in using facilities and asset management software platforms.
- Detail orientation and process discipline in managing supplies, inventories, and maintenance schedules.
- Ability to design and execute remote quality assurance practices, including video-based inspection protocols.
- Effective communication and interpersonal skills for liaising with internal teams and external partners.
- Fluent in English; Spanish proficiency is a strong plus.
Likely Current Job:
- Facilities or Building Manager from the hospitality or commercial property sector with experience managing high-standard service environments.
- Regional or Global Facilities Manager at a company with multi-site international operations.
- Office Operations or Workplace Manager overseeing multiple locations.
- Facilities Manager or Corporate Services Lead responsible for space planning, maintenance, and vendor oversight.
Employer Value Proposition:
A unique opportunity for professionals currently managing single-site or local facilities to step into a global role with multinational scope. For those coming from the hospitality sector, this position offers a welcome shift to standard office hours while still applying the same high standards of service and presentation in a corporate environment. If you have a service mentality ready to be unleashed — passionate about convenience, efficiency, and smart office environments — this is your platform to lead at scale.
Compensation:
Competitive base salary with performance-based annual bonus.
Assessment Process:
Candidate evaluation will include interviews with the CHRO, the CEO of the Dubai office, and the Global CEO.
Benefits
Competitive Salary
Medical
Gym
Amazing Culture and much more