Job responsibilities:
- Daily monitor and reply customer inquiries appropriately across all E-commerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers' requests, enquiries, orders etc;
- Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
- Manage to come up with solutions by communicating with online platform's customer service;
- Coordination of packing & arrangement on the shipment base on our Logistics;
- Support the Management team in exploring strategic initiatives for our online offering;
- Assistance with price adjustments / promotion deals on e-commerce platform.
- Perform other ad-hoc tasks assigned.
Job Requirements:
- At least SPM/Diploma. (Fresh graduate are encouraged to apply)
- Basic software skill in MS Office.
- Proficient in written and spoken English, Mandarin and Bahasa Malaysia.
- Team player with good interpersonal, oral and written communication skills.
Working Days:
- 5 Days work per week (Rotation basic)
Working location:
- Menara Mutiara Central, Cheras 56100 Kuala Lumpur (Reachable by Taman Mutiara MRT Station)
Benefits:
- Annual leave, Medical leave, EPF & Socso.
- Quarterly KPI bonus
If you are interested with this position, please contact sophie.gan@gogoroaming.my. Only shortlisted candidates will be notified.
Job Type: Full-time
Pay: RM1,800.00 - RM2,300.00 per month
Application Question(s):
- Willing to work on shift? (5 Days work)
Work Location: In person
Expected Start Date: 08/01/2025