Customer Support Technical Specialist

Dayforce
Malaysia
Sepenuh masa
2 hari yang lepas
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.


Location: Work is what you do, not where you go. For this role, we are open to remote work
About the Opportunity
The Application Advisor plays a critical role in supporting the Dayforce Sales Organisation by preparing tailored technical materials and demonstrations that align with the specific needs of prospective clients. This role bridges the gap between sales, product, and implementation teams—helping to deliver impactful solutions and a seamless client experience throughout the sales cycle
What You’ll Get to Do

Support the Sales Process
• Collaborate with Solution Advisors and the sales team to develop compelling demo strategies.
• Assist in preparation and delivery of client-facing demonstrations.
• Contribute to RFI/RFP responses with accurate and timely input.
• Coordinate with subject matter experts to address knowledgebase questions and prospect inquiries.
Exhibit Technical and Industry Expertise
• Develop deep proficiency in Dayforce HCM solutions.
• Build awareness of HCM trends to improve solution relevance and customer value.
• Analyse business requirements for new sales and customer expansion opportunities.
Enable Cross-Functional Success
• Act as a liaison between sales and product teams to communicate deal-specific requirements.
• Facilitate smooth handoffs between sales and implementation by translating client needs.
• Participate in internal and external solution presentations.
• Provide feedback on internal processes and demo content enhancements.
• Stay ahead of upcoming product capabilities and help integrate them into demo scenarios and materials.
Skills and Experience We Value

• University/College degree or equivalent experience.
• Extraordinary attention to detail and critical thinking.
• Strong analytical and problem-solving skills.
• High business acumen and communication skills (verbal and written).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Self-directed maturity to work virtually
• HCM industry experience
What would make you really stand out

• Degree in business, computer science, or related field.
• Previous client support or technical advisory experience.
• Familiarity with Microsoft Server technologies (Windows, SQL Server, etc.).
• Experience with Power BI or other analytics tools.
• Workflow automation experience.
• Strong time management and multitasking abilities.


What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
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