Job description
- Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone, email, and live chat).
- Handling customer queries with empathy, patience and compassion
- Understand and deliver business strategies, to improve customer services through the execution of self-service, and continuously to identify work process improvements.
- Perform business-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, order pricing / invoice queries etc.
Job requirements:
- Customer complaints experience within a contact center
- Must be fluent in English both written and verbal. Open for Native Thai and Non-native Thai. Native Thai must have valid copy passport with min 14 months above.
- The ideal candidate will possess a minimum of 2 years of professional experience in the travel industry, specifically in the Online Travel Agency (OTA) industry, with a primary focus on managing flight bookings as well as attractions and tour services. OTA is defined as "Online Travel Agency," and examples include Trip.com, Booking.com, Expedia.com, Agoda.com, Traveloka.com, etc.
- Proven experience in working towards and achieving Key Performance Indicators (KPIs).
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Working hours: 8-hour work system, multi-shift scheduling, all shifts have five days’ work and two days off. Able to work on public holidays and weekends.
Job Type: Full-time
Pay: RM5,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Travel Industry: 2 years (Required)
Language:
- Thai (Required)
Work Location: In person