KUHEN® REHAB AND WELLNESS
Vacancy for Customer Service
JOB DESCRIPTION:
1. SYSTEM DATABASED
- Engages in superior customer service by making information readily available.
- Registration for new and existing customer.
- Maintain an up-to-date customer database by entering customer profile details.
- Working with the sales team to develop targeted sales strategies.
- Creating and presenting sales performance reports daily, monthly and yearly.
- Maintain financial accounts by processing customer/ patient adjustment payment.
- Collect cash and handle credit card transactions to process payments for purchase.
- Ensure work area including shelves and aisles are neat and tidy.
2. APPOINTMENT
- Assist in scheduling customer appointment.
- Helping in reconfirm with customer after book appointment.
- Manage large amounts of incoming call.
3. SOCIAL MEDIA
- Answers questions from customer.
- Recommend potential product and package or service to customer by collecting customer information and analyzing customer needs.
- Creates a plan for gaining customers and then retaining them.
RESPONSIBILITY:
- Responsible for day-to-day customer service matters.
- To execute ad-hoc duties when required.
- Provide administrative support function to the company.
- Maintain and update filing, inventory, mailing, and database systems.
- To assist the sales team of the database system.
QUALIFICATIONS:
- Diploma or Degree in Marketing, Business or related field
- Fresh Graduate are welcome to apply
- Willing to learn
- Good communication skills
- Good Attitude
BENEFITS:
- Permanent (Full Time)
- Overtime Pay
- EPF, SOCSO, and EIS
- Entitle Leave
- Uniform
- Career Growth
kuhenrehabwellness.hr@gmail.com
https://kuhenrehabandwellness.com/
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Required)
Work Location: In person