Responsibilities:
- Customer Enquiries: Handle customer enquiries through various channels (Email/Fax/Phone/Walk-in). Prepare and send quotations, ensuring they are accurate and timely.
- Project Management: Handle and manage customer projects from inception to delivery. Liaise with customers for price negotiations, obtaining necessary approvals from Sales and Production Managers. Prepare parts costing based on customer specifications and reply within 48 hours.
- Reporting and Documentation: Prepare various reports (RFQ report, sales report, month-end closing) and update internal systems with correct specifications and pricing. Ensure documentation is complete and filed appropriately.
- Customer Communication: Respond to customer emails and phone calls promptly. Follow up on customer schedules and delivery orders. Ensure all delivery orders from customers are signed and acknowledged.
- Coordination with Internal Teams:Meet with engineering and production teams to address specific customer requirements. Collaborate with production and QA teams to resolve quality issues and provide feedback to customers.
- Logistics and Delivery: Arrange deliveries to customers as needed. Ensure COD customers make payments before parts are released.
- Customer Development: Develop new customers and projects, handling them until the order is received and delivered.
- Invoicing and Payments: Ensure payments are received or committed before parts are released. Resolve any document issues affecting payments within the same month. Prepare delivery orders (DO) and invoices, especially when logistics personnel are unavailable.
Job Type: Full-time
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development