Jobtask
Customer Journey Assessment
- Assist in the assessment of customer journey stages, including registration, sign-up, site survey, installation, and post-installation support, to identify areas for improvement.
- Gather customer feedback through surveys and interactions to understand their experiences in their solar journey.
- Assist in analyzing customer feedback and Net Promoter Score (NPS) data to identify opportunities for enhancing customer satisfaction.
Collaboration and Process Improvement
- Work with sales, installation, and customer support teams to gather input on current processes and customer experiences.
- Join meetings with relevant teams to discuss potential process improvements and share observations from customer feedback.
- Assist to create plans for implementing changes based on discussions to enhance customer satisfaction and operational efficiency.
- Track progress of implemented changes and gather feedback on their effectiveness.
Performance Monitoring and Operations
- Monitor day to day customers' solar system performance to ensure it is functioning optimally and escalate any issues to senior team members promptly.
- Assist in maintaining communication with customers regarding their system performance and any actions taken to address issues.
- Perform other duties as assigned by the solar team to support overall customer journey operations.
What We're Looking For:
- Need someone able to work with excel, comfortable with data and numbers
- candidate from admin background and/or some customer service experience as hiring manager is looking for the candidate to have customer centric behaviour.
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Language:
- English (Required)
Work Location: In person