Responsibilities:
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
Requirements:
- Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
- Fresh graduates are welcome to apply.
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in Samsung products will be an added advantage.
- Applicants must be willing to work on rotational shift, weekend and Public Holiday.
- Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.
Benefits:
- Employee Shares Option Scheme (ESOS)
- KPI Rewards
- EPF, SOCSO& EIS
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave, etc
- Medical Claim
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review- Twice per year
Job Type: Permanent
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Bahasa Melayu (Preferred)
- Mandarin (Preferred)
Work Location: In person