Company Description
Lesaffre’s presence in Asia Pacific has been established for decades. With Asia Pacific regional headquarter based in Singapore, we aim to serve our customers in this region with better engagement and service. Proximity to our customers is one of our core missions. This ensures Lesaffre is able to work with local bakers to create regional specialties and anticipate trends.
Job Description
This position is based in Malaysia office and reports to the Customer Service Supervisor.
Roles and Responsibilities
The incumbent will manage the complete sales order cycle including all post-sales activities. You will work closely with the Operations and Sales teams to serve customers by providing product and service information while resolving product and supply chain issues effectively. You will be part of a multicultural & international environment and collaborate across different functions to facilitate successful delivery.
- Support order processing (OTC), customers’ inquiries, sample request, labelling, claims and complaints.
- Coordination of shipping documents to ensure timely delivery of shipment to customer by communicating customer expectations with plants & warehouse personnel.
- Monitor orders on a daily basis, own the order book, and assist forecasting for Demand Planner
- Handle registration processes in collaboration with Regulatory department.
- Close cooperation with Customer Service team at HQ as well as production teams in various production entities (France, China, Indonesia, etc).
- Follow up on accounts receivable and provide audit support.
- Perform other administrative duties that may be assigned.
Qualifications
Requirements:
- Final year Degree in Supply Chain, Business, Communications, Logistics, or a related field.
- Strong verbal and written communication skills in English and other local Asian language.
- Customer-oriented mindset with a positive, problem-solving attitude.
- Ability to prioritize tasks in a fast-paced environment.
- Fast learner on tools and systems, familiar with MS Office especially Excel.
- Strong analytical, problem solving & organizational skills.
- Team player with good interpersonal skills.
Additional Information
- Hands-on experience in customer service and client communications.
- Exposure to various enterprise tools and real-world service workflows.
- Opportunity to develop communication, coordination, and problem-solving skills.
- Insight into customer-centric operations.