Job Description
- Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Respond to customers on timely manner while following standard operating procedures.
- Comply with Bank’s policies and available procedures/guidelines to ensure safety and security of the Bank and customers’ assets are maintained.
- Strive to achieve key performance indicators.
Requirements
- Strong command of spoken and written English
- Qualification: Candidate must possess at least a SPM/STPM/ Diploma/ Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field or equivalent.
- Ability to work under pressure and independently.
- Willing to work on 24/7 rotational shifts and weekend.
Job Types: Permanent, Fresh graduate
Pay: Up to RM4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- Do you have any experience in handling outbound call and live chat?
Education:
- STM/STPM (Preferred)