Customer Retention Executive - Sales (Loan & Financing)
Type: Permanent
Basic Salary: RM3,000 + Commission
Work Mode: Weekday On-site; Weekend & PH Work From Home
Working Hours: 6 working days per week; can self arrange off day
Project: Personal Financing, Loan
Job Description:
- Proactively reach out to existing customers to understand their needs and offer suitable loan solutions.
- Build strong relationships with loyal customers to increase engagement and satisfaction.
- Follow up on loan applications, assist in resolving issues, and ensure smooth processing.
- Achieve individual targets for customer activation, conversion rate, and satisfaction scores.
- Collaborate with the team to improve customer communication and retention processes.
Job Requirement:
- Fluent in Malay (spoken & written) is preferably.
- SPM/STPM/Diploma/Degree in any field
- Prior experience in customer service, call center, or telesales is an advantage
- Able to work under pressure and meet daily targets
- Willing to work shift schedules, including weekends and public holidays
- Positive attitude and good problem-solving skills
Benefits:
- Basic salary + Commission
- EPF, SOCSO, and EIS contributions
- On-the-job training provided
- Career advancement opportunities
- Supportive team environment
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Work Location: In person