Customer Representative
Our Opening and Your Responsibilities
Execute campaigns via effective customer calls to generate leads by bringing the benefit of the solution to customer. Qualification of account and contacts then update CRM and support on compile reports for campaign, qualification status and customer remarks. Attends to incoming e-enquiries and assigns lead to sales reps accordingly.
Strategic Outcome:
- Growth pillar for organization by driving leads growth
- Enrich, expand and update accounts and contact database
- Ambassador to Mettler Toledo with good telephony skills
- Understanding of customer workplace and MT solutions
Key Responsibilities:
- Leads generation and nurturing via campaign execution
- Manage campaign rotations and liaise with stakeholders of campaign
- Qualifying, updating and expansion of CRM Database
- Qualify and nurture e-Enquiries and marketing inbox then assigning leads to correct PICs in timely manner
- Campaign results reporting
What You Need to Succeed
- Good interpersonal skill
- Good telephone and communication skills – is professional and can speak confidently over the phone
- Not afraid to talk to people from all walks of life and must enjoy speaking to people
- Customer centric focus
- Read and speak English in professional business setting
- Possesses positive attitude and is a team player
- Results-oriented in completing tasks
- Good time management
- Prior telemarketing skills is preferred
- Has basic computer skills in MS Office applications, especially Excel
Role Requirements:
- Bachelor's degree in business, marketing, mass communications or equivalent
- Able to read and communicate in English and Bahasa Malaysia
- Good interpersonal and phone skills
- Having 1-2 years relevant experience in the field
- Good communication and friendly character
- Consistent and disciplined in management of assigned tasks and schedule
Our Offer to You
- Permanent employment basis; conditions are based on the contract of employment
- 1.5 months fixed bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.