Clinic Manager Cum Staff Nurse

Position Purpose

Venture-backed. Flagship. Designed to scale.

Good Clinic is a modern, membership-based medical practice in the heart of KLCC, purpose-built for professionals, executives, and families who prioritise long-term well-being over quick fixes. Our clients expect more from healthcare: time, discretion, intelligence, and trust.

We’re seeking a Clinic Manager Cum Staff Nurse’ who will balance operational efficiency, team leadership, and innovative healthcare delivery, ensuring an exceptional experience for both in-person and online clients. This is the first Good Clinic—the model that will expand across Malaysia and Southeast Asia. You’ll be joining at the ground floor of a fast-growing, venture-backed company with the opportunity to shape its medical direction and potentially share in its long-term success.

If you believe medicine is both a science and a craft, and you’re inspired by building something extraordinary while keeping high performers at their peak—this is for you.

Key Responsibilities:

1. Achieve Operational Excellence:

· Lead the setup and launch of the clinic and telehealth platform, ensuring smooth day-to-day operations for both in-clinic and online consultations.

· Map, design, and implement client journey that ensures a seamless client experience, from registration to consultation.

· Establish and maintain high standards of operational performance by creating and enforcing standard operating procedures (SOPs).

2. Drive Financial Performance and Efficiency:

· Manage the clinic’s budget to optimize financial performance while controlling costs and ensuring resource efficiency.

· Oversee the billing and payment processes, ensuring accuracy and timely processing for both in-person and tele-health services.

· Regularly analyze financial and operational data to support decision-making, identify trends, and recommend improvements.

3. Drive Client Experience and Satisfaction:

· Ensure high-quality customer service by addressing clients’ concerns promptly and professionally, ensuring overall satisfaction.

· Develop and implement systems to collect and act on clients’ feedback to continually improve services and patient engagement.

· Manage patient registrations and check-ins for both in-person and online consultations.

4. Clinical procedures:

· Assist with various medical procedures, including blood draws, Pap smears, HPV-related procedures, and other clinical tasks.

· Provide support during patient consultations and treatments.

5. Maintain a High-Performing Clinic Environment:

· Ensure the clinic operates at full capacity with the necessary medical and administrative supplies, and equipment in optimal condition.

· Foster a clean, safe, and organized environment that reflects the clinic’s commitment to quality and client care.

· Maintain clinic infrastructure and manage the purchasing, maintenance, and repair of equipment to meet the clinic’s operational needs.

6. Ensure Compliance and Quality Standards:

· Ensure the clinic meets all required healthcare regulations, including licensing, telehealth standards, and data protection laws.

· Develop and oversee systems that ensure the clinic’s services are continuously aligned with established healthcare quality standards and best practices.

7. Promote Growth and Business Development:

· Collaborate with the marketing team to develop and execute strategies to increase clinic visibility and attract new clients.

· Identify and pursue new business opportunities to expand the clinic’s reach, enhance client engagement, and drive revenue growth.

· Collaborate with marketing teams to promote the clinic’s services.

· Identify growth opportunities and propose strategies to expand reach and patient engagement.

8. Lead, Develop, and Retain a High-Performing Team:

· Build and maintain a motivated, efficient, and skilled team through recruitment, training, and professional development.

· Foster a collaborative and positive team culture that ensures a high level of service for both in-clinic and telehealth services.

· Ensure effective staff scheduling to meet clinic demand while maintaining employee satisfaction and performance

Requirements

· The candidate must have at least a Diploma or a Degree in a related field (Nursing/Healthcare Administration or a related field).

· Possess a Valid Annual Practicing Certificate (APC) under the Malaysian Nursing Board.

· Required language(s): English, Bahasa Malaysia.

· A minimum of 5 years of experience in clinic or healthcare operations is preferred. Experience as a staff nurse, particularly in performing medical procedures, will be considered an advantage.

· Experience in clinical procedures, especially Pap smears and HPV-related procedures.

· Savvy in using social media and demonstrating a good understanding of digital marketing tools.

· Exceptional communication, and interpersonal skills.

· Self-starter mentality with the ability to thrive in a startup environment.

· Detail-oriented with the ability to manage multiple priorities efficiently.

· Ability to work independently and in a team environment

· Proficient in financial management, reporting, and operational planning.

· Computer literate, familiar with Microsoft Office Application

· Able to work staggered shifts, including Saturdays and Sundays.

· Applicants should be Malaysian citizens

Why join us?

• Permanent position
• Near to public transport (LRT/MRT Ampang Park)
• Competitive remuneration and benefits
• Exceptional training and good career advancement
• Medical coverage
• Childcare Allowance
• Birthday token
• Additional leaves: Wedding Leave, Compassionate Leave, Child & Senior Care Leave etc.
• Allowances for Special Circumstances and Occasions - Maternity, Wedding, Funeral token

Working Hours*

Clinic Operating Hours:

· Weekdays: 8:00 AM – 8:00 PM (shift-based)

· Saturdays: 8:30 AM – 5:00 PM

· Sundays & Public Holidays: Closed

Telehealth Operating Hours (Doctors Only):

· Monday to Friday: 9:00 AM – 5:00 PM

*Working hours are shift-based and may be adjusted based on demand and clinic needs.

Job Type: Full-time

Pay: RM4,500.00 - RM7,000.00 per month

Benefits:

• Additional leave
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?
• What is your notice period?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Clinic Manager: 3 years (Preferred)
• Staff Nurse: 5 years (Preferred)

License/Certification:

• Annual Practicing Certificate (APC). (Preferred)

Work Location: In person