Job Title: Client Advisor
Location: Pavilion Kuala Lumpur
Employment Type: Full-Time
Job Summary:
We are seeking a passionate and polished Client Advisor to join our team at Pavilion Kuala Lumpur, delivering an exceptional luxury retail experience. The ideal candidate is service-oriented, results-driven, and thrives in a high-end fashion environment. You will play a key role in cultivating strong client relationships, driving sales, and upholding the brand’s heritage of elegance and excellence.
Key Responsibilities:
- Deliver outstanding customer service with a focus on personalized styling and client satisfaction
- Build and maintain long-term client relationships through clienteling and exceptional service
- Achieve and exceed individual sales targets and contribute to store KPIs
- Maintain deep knowledge of product lines, brand heritage, and seasonal collections
- Ensure store displays and visual merchandising align with brand standards
- Handle sales transactions, exchanges, and after-sales service with professionalism
- Support VIP events, product launches, and other in-store client engagement activities
- Represent the brand with the highest level of professionalism and grooming standards
Requirements:
- At least 1–2 years of experience in luxury retail, fashion, or premium customer service
- Strong communication and client relationship skills
- Goal-oriented with a passion for sales and styling
- Well-groomed with a keen interest in luxury fashion and trends
- Fluent in English; other languages are an advantage
- Willingness to work retail hours, including weekends and public holidays
Benefits:
- Competitive base salary with attractive sales incentives
- Structured training and development programs
- Career growth opportunities within a prestigious luxury retail brand
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Experience:
- Luxury Retail: 1 year (Required)
Work Location: In person