Claims Support Intern

This role to support the Claim /Customer Experience Team.Organizing and verifying documentation, and maintaining records. The role involves basic administrative tasks, coordinating with internal teams and customers for additional information, and upholding compliance with company policies. It is ideal for detail-oriented individuals with strong organizational skills.

JOB RESPONSIBILITIES:

1. Customer Communication:

• Interact directly with customers through electronic channels (e.g., email, live chat, etc.) to address inquiries and requests.
• Respond promptly to customer inquiries, ensuring resolution within the defined SLA

2. Claim Processing:

• Process Fast Track Claims via ECEP (Electronic Claims Processing System) within the SLA.
• Perform necessary customer verifications to protect data privacy during the claims process.

3. Documentation and Reporting:

• Maintain accurate records of customer interactions and transactions in systems such as Sentry and ECEP. · Record details of inquiries, comments, and complaints.
• Follow up on customer interactions to ensure timely resolution and satisfaction

4. Request Handling:

• Process requests for certificates of insurance from both customers and travel agents.
• Manage customer requests and coordinate communication between internal departments and external insurance partners

5. Collaboration:

• Work closely with internal departments, insurance partners, and AAN (Authorized Assistance Network) to ensure consistent, high-quality customer service.
• Communicate and coordinate with other teams to address customer needs and resolve issues

6. Data Protection:

• Conduct customer verifications in compliance with data privacy policies and procedures.

SKILLS AND COMPETENCIES

• Customer Focus & Communication: Strong commitment to customer service with excellent communication skills, both written and verbal
• Time Management & Organization: Capable of multitasking and managing time effectively to meet SLAand maintain detailed records
• Team Collaboration: Works well with internal departments and partners to ensure seamless service delivery
• Tech Proficiency: Comfortable using systems and digital tools to handle customer interactions and process claims.

Job Type: Internship
Contract length: 3 months

Pay: RM1,050.00 per month

Application Question(s):

• Please state your internship duration (e.g. 7th July 2025 to 12 December 2025).

Work Location: In person