Please apply to email address
Mobile: +60392123376
DUTIES AND RESPONSIBILITIES
To assist the candidate with all aspects of the testing process from registration to test delivery.
To interface between candidates, clients, and test sites in a professional and efficient manner
Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
Achieve and maintain all key quality and productivity metrics.
Escalate unresolved candidate grievances to designated departments for further investigation.
To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
To ensure excellent reliability with minimal unplanned absences as per company guidelines
To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
To meet agreed objectives enabling the corporate objectives to be achieved
Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
Job Type: Full-time
Pay: RM1,536.78 - RM2,900.00 per month
Language:
- Cantonese (Preferred)
- Bahasa (Preferred)
Work Location: Remote