Company Overview:
Join an award-winning wellness brand known for its premium massage treatments and relaxing experiences. Our company is built around creating a peaceful escape from the hustle and bustle of city life, offering customers a sanctuary for healing, rejuvenation, and indulgence.
We are expanding and looking for a dedicated Area Manager to lead our spa operations, manage teams, and uphold our brand's commitment to service excellence.
Job Responsibilities:
- Oversee daily operations of spa outlets, ensuring high-quality service and operational efficiency
- Lead and manage spa concierge and therapist teams, including scheduling and performance monitoring
- Handle and resolve customer complaints across outlets to ensure consistent satisfaction
- Promote spa services and retail products to meet sales targets
- Manage inventory and equipment; ensure stock levels and functionality are maintained
- Liaise with vendors for supplies and spa maintenance
- Plan and execute group sales, including corporate events and bulk bookings
- Provide training for new hires and ongoing coaching for team members
Requirements:
- SPM or Diploma in Hospitality, Tourism, or related fields
- Fluent in English or Malay (Mandarin is a plus)
- Strong leadership and interpersonal skills
- Self-disciplined, responsible, and proactive
- Pleasant, friendly, and customer-service oriented
- Willing to work shifts, weekends, and public holidays
What We Offer:
- Basic Salary: RM4,500 – RM8,000 (based on experience & can go higher if have similar experience in the same industry)
- Transport Allowance
- EPF, SOCSO, EIS
- Medical Coverage
- Annual Bonus & Company Trips
- Uniforms & Training Provided
- 2 Days Off on Weekdays
- Working Hours:
- Morning Shift: 10:00am – 7:00pm
- Afternoon Shift: 12:00pm – 9:00pm
(1-hour lunch break)
Why Join Us?
Be part of a wellness brand that values quality, growth, and people. We provide a supportive environment with continuous training and real opportunities for career advancement.
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM8,000.00 per month
Application Question(s):
- Do you have at least 2 years of experience in managing spa or hospitality operations?
- Are you comfortable working on weekends and public holidays on a rotating shift schedule?
- Which languages are you fluent in?
- Are you currently based in or willing to work in Mont Kiara, Kuala Lumpur?
- What is your expected monthly salary (RM)?
- How soon can you start if offered this position?