Key Responsibilities:
Patient Interaction & Front Desk Management:
- Greet patients and visitors warmly and professionally, in person and over the phone.
- Manage a phone system, answering calls, providing information, and directing inquiries appropriately.
- Check patients in and out for their appointments efficiently.
- Verify and update patient demographic and insurance information with accuracy and discretion.
- Collect co-payments, process payments for services, and manage end-of-day billing reports.
Scheduling & Coordination:
- Schedule, reschedule, and confirm patient appointments using our practice management system.
- Optimize the therapists' schedules to maximize efficiency and patient flow.
- Manage waitlists and proactively fill cancellation slots.
- Coordinate with physiotherapists regarding schedule changes, patient arrivals, and urgent requests.
Administrative & Clerical Duties:
- Maintain a clean, organized, and welcoming reception area.
- Handle patient correspondence, including reminder emails, SMS, and follow-up calls.
- Manage incoming and outgoing emails.
- Order and maintain office and centre supplies.
Insurance & Billing Support:
- Verify patient insurance coverage and benefits for physiotherapy services.
- Assist patients with understanding their insurance claims and coverage.
- Support the billing process by preparing and submitting insurance claims electronically.
- Follow up on outstanding claims and patient balances as directed.
Qualifications and Skills:
- Required:
- SPM, Diploma or equivalent.
- Minimum of 1-2 years of experience in an administrative or customer service role. (Experience in a healthcare setting is a strong asset).
- Exceptional customer service and communication skills, with a friendly and empathetic phone manner.
- Strong proficiency with computers, including Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask, prioritize, and work effectively in a sometimes busy environment.
- Discretion and a proven ability to handle confidential information.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,000.00 per month
Work Location: In person