Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as a General Administrative Assistant with basic customer service responsibilities. This role involves supporting day-to-day office operations while ensuring a positive experience for customers through effective communication and assistance.
Key Responsibilities Administrative Duties
- Manage and maintain office files, records, and correspondence.
- Schedule and coordinate meetings, appointments, and events.
- Handle incoming and outgoing mail, emails, and phone calls.
- Assist in preparing reports, presentations, and other documents.
- Monitor and order office supplies to ensure smooth operations.
- Maintain and update internal databases and records.
Customer Service Duties
- Respond to customer inquiries via phone, email, or in person in a professional and timely manner.
- Provide basic product or service information to customers.
- Resolve customer complaints or direct them to the appropriate department.
- Record and track customer feedback and escalate recurring issues as necessary.
- Ensure a welcoming and friendly environment for all visitors and clients.
Qualifications and Skills
- Education: High school diploma or equivalent (Associate or Bachelor’s degree preferred).
- Experience: At least 1–2 years of experience in administrative or customer service roles.
- Language: English and Malay. Chinese would be an advantage.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Soft Skills:
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Problem-solving mindset and attention to detail.
- Friendly and approachable demeanor.
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Work Location: In person