Overview of the Position:
Manage timely online order processing and administer the engagement with the courier service provider.
The role required to execute the below tasks and initiative:
Order Processing & Backup:
- Process online orders in company portal to warehouse management system at 9:00 am and 3:00 pm daily.
- Process backorders from company portal to warehouse management system based on order date.
- Issue invoices after customer service releases them.
- Liaise with system supplier/BT for API issues and provide solutions.
Courier Service Management:
- Monitor parcel movements daily and take necessary actions.
- Monitor courier performance against set KPIs.
- Conduct weekly meetings with couriers regarding deliveries and issues.
- Manage conflicts between BE and the courier service provider.
Internal Request (IR) for MYOS:
- Issue IR for lost/damaged parcel replacement and update tracking in the Google sheet for Customer Service.
Process Stock Request (SR)& Internal Request (IR):
- Process Stock Request (SR) from HQ (Bukit Jalil) and IR from various departments and generate pick lists in WMS for the Inbound team.
- Arrange deliveries to respective locations with the company van driver.
Reporting:
- Provide daily updates on order processing, packing, and shipment status for MYOS at 10:00 am.
- Provide daily backorder updates at 10:30 am.
- Prepare monthly courier service SLA reports.
Others:
- Verify MYOS billing from the courier service within 3 working days of invoice receipt.
To be successful in this role, we are expecting the below:
- Candidate must possess at least a SPM/STPM/Diploma qualification
- Good in both English and Bahasa Malaysia (written & oral)
- Good Computer Skills (Microsoft word , Excel)
- Work location: Subang Jaya
- Working days : Monday to Friday (9am - 6pm)
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your expected salary?
Work Location: In person
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