Training and Quality Manager

Training & Quality

Job Title:

Job Description

Role & Responsibilities:

• Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team Leader
• Data analysis and making designated reports/decks
• Client & stakeholder management
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed
• Reduce learning curve and help enhance product/process knowledge of new joiners.
• Ensuring that internal policies, procedures, and compliance regulations are being followed

General and Specific skills:

• Ensure quality based intervention
• Ensure that Process quality and training is delivered effectively in the stipulated timelines
• Evaluate process quality and take corrective actions which should be tangible
• Evaluate effectiveness of T & D interventions
• Improve calibration of QA, SME and Trainers within team
• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
• Design and develop Quality framework
• Ensure uniform quality of training being delivered by all training teams in line with client requirement
• Interact and streamline channels of communications with other Functions and Clients
• Provide quality floor support, feedback, refresher and corrective training

Location:

Language Requirements:

Time Type:

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