Client Industry: Malaysia's Leading Fintech Company
Location: Bangsar South
Benefits: E-Wallet Monthly Allowance/Mobile & Home Internet Allowance/Birthday Gift Allowance/Yearly Flexi Allowance and more
Shift Fixed Allowance: RM2,000
Working Hours: On-call (24x7)
- 10:00 AM – 8:00 PM (Work from Office)
- 6:00 PM – 4:00 AM (Work from Home)
- 2:00 AM – 12:00 PM (Work from Home)
Key Responsibilities:
- Responsible in managing the escalation tickets (technical issue) reported by end users and merchants.
- Responsible in monitoring the production e-wallet services.
- Assist Developer and Solution Architect in production query.
- Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics.
- Support activities that involve production environment.
- Support merchant integration.
- Working Closely with SRE (Site Reliable Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA.
- Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.
- Required to work in 24/7 shift arrangement (Must be willing to work in shift basis especially midnight odd hours as well as weekend and public holidays).
Key Requirements:
- Degree in Computer Science or closely related Engineering field, or equivalent work experience.
- Experience of tracing and resolving issues using logging, DB query and other support tools.
- Experience of working in technical on-call setup (24x7).
- Must be willing to work in shift basis especially midnight odd hours.
- Excellent analytical and problem-solving skills.
- Persistence and determination to fully root-cause and resolve complex issues.
- Strong written and verbal English communications skills. Understanding Mandarin will have advantage.
- Mobile and Java developer knowledge will have advantage.
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM8,000.00 per month
Education:
- Bachelor's (Preferred)
Work Location: In person
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