· keep computer systems running smoothly and ensure users get the maximum benefit from them
· install and configure computer hardware operating systems and applications
· monitor and maintain computer systems and networks
· provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
· troubleshoot system and network problems, diagnosing and solving hardware or software faults
· replace parts as required
· follow diagrams and written instructions to repair a fault or set up a system
· support the roll-out of new applications
· set up new users' accounts and profiles and deal with password issues
· respond within agreed time limits to call-outs
· work continuously on a task until completion (or referral to third parties, if appropriate)
· prioritise and manage many open cases at one time
· rapidly establish a good working relationship with customers and other professionals, such as software developers
· test and evaluate new technology
· conduct electrical safety checks on computer equipment.
Minimum Diploma or Foundation Degree, in the following areas:
· business information technology
· business systems engineering
· computer networking and hardware
computer science
· the ability to think logically
· a good memory of how software and operating systems work
· excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
· the ability to work well in a team
· problem-solving skills
· a strong customer focus
· the ability to prioritise your workload
· attention to detail.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
