POSITION TITLE: TEAM MEMBER, LEARNING OPERATIONS
Primary Objective
Program Support:
Primary Objective
- Assist the Team Lead in the smooth execution of external learning programmes, certifications, and accreditations, contributing to RHB Academy’s vision of connecting the right learners with the right learning opportunities.
- Support the efficient and accurate processing of training programme registrations, applications, and record-keeping.
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Ensure adherence to relevant regulatory and compliance requirements within the scope of learning operations activities.
Program Support:
- Assist in the coordination and logistical support for external learning programmes, certifications, and accreditations.
- Manage enrollment processes, including registrations, applications, and participant communication.
- Schedule and coordinate training sessions, ensuring efficient use of resources.
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Maintain accurate records of programme attendance and completion.
- Accurately update and maintain organisational training records within the Learning Management System (LMS).
- Assist in the compilation of data for monthly and yearly training cost reports related to certifications and external programmes.
- Support Learning Solutions/ Reporting team on information they need pertain to external learning programmes, certifications and accreditations, and provide statistical data as requested by the Team Lead.
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Ensure all documents are in place and up to date for payment, HRDC grant applications and claim submission.
- Provide excellent customer service to employees, training providers, and other stakeholders, addressing inquiries and resolving issues promptly.
- Liaise with employees and trainers to facilitate learning enrollments.
-
Maintain positive relationships with external vendors and training providers.
- Ensure all learning operations activities comply with relevant regulatory and compliance requirements.
- Assist in maintaining a current database of certifications and accreditations.
-
Monitor service reliability and support the achievement of established SLAs.
- Support the Team Lead in LMS enhancement projects.
- Contribute to the review and improvement of learning operations processes.
-
Assist in establishing policies, standards and goals for production training activities.
- Undertake other specific tasks and projects as assigned by the Team Lead.
-
Keep abreast with all organisational changes and business developments. POSITION TITLE: TEAM MEMBER, LEARNING OPERATIONS
- Assist the Team Lead in the smooth execution of external learning programmes, certifications, and accreditations, contributing to RHB Academy’s vision of connecting the right learners with the right learning opportunities.
- Support the efficient and accurate processing of training programme registrations, applications, and record-keeping.
- Ensure adherence to relevant regulatory and compliance requirements within the scope of learning operations activities.
- Key Responsibilities:
- Program Support:
- Assist in the coordination and logistical support for external learning programmes, certifications, and accreditations.
- Manage enrollment processes, including registrations, applications, and participant communication.
- Schedule and coordinate training sessions, ensuring efficient use of resources.
- Maintain accurate records of programme attendance and completion.
- Data Management and Reporting:
- Accurately update and maintain organisational training records within the Learning Management System (LMS).
- Assist in the compilation of data for monthly and yearly training cost reports related to certifications and external programmes.
- Support Learning Solutions/ Reporting team on information they need pertain to external learning programmes, certifications and accreditations, and provide statistical data as requested by the Team Lead.
- Ensure all documents are in place and up to date for payment, HRDC grant applications and claim submission.
- Stakeholder Communication:
- Provide excellent customer service to employees, training providers, and other stakeholders, addressing inquiries and resolving issues promptly.
- Compliance and Quality:
- Ensure all learning operations activities comply with relevant regulatory and compliance requirements.
- Assist in maintaining a current database of certifications and accreditations.
- Monitor service reliability and support the achievement of established SLAs.
- LMS and Process Improvement:
- Support the Team Lead in LMS enhancement projects.
- Contribute to the review and improvement of learning operations processes.
- Assist in establishing policies, standards and goals for production training activities.
- General Support:
- Undertake other specific tasks and projects as assigned by the Team Lead.
- Keep abreast with all organisational changes and business developments.
- Liaise with employees and trainers to facilitate learning enrollments.
- Maintain positive relationships with external vendors and training providers.
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