Entity:
People, Culture & Communications
Job Family Group:
HR Group
Job Description:
As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of finance business & technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at FBT Malaysia. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Join our Finance team and advance your career as a Learning Operations Specialist.
Role Synopsis:
Learning Services (LS) is part of People & Culture (P&C), sitting within Operations & Advisory, who, supported by the Operational Excellence team, aims to provide a positive colleague experience.
Working together with our global learning teams, Learning Services is responsible for learning implementation, the ‘silent’ end-to-end delivery of training internally and providing support and record maintenance for external training. Day to day activity is managed through our systems, including Salesforce and Cornerstone on Demand (CSoD).
The position is responsible for the end-to-end management of logistics activity for training and other initiatives in line with the Learning Value Chain (LVC); ensuring that all tasks associated with the smooth running with the set-up, planning, training session and record maintenance, are performed to a high standard and within the agreed timeframe. This role reports directly to the Learning Services Team Lead.
Key Accountabilities:
Logistics & Delivery of training sessions globally :
Schedule Trainers and Faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end.
Ensure provisioning of the goods and services in support of the rollout of training sessions.
Identify and raise any issues, providing potential solutions to mitigate.
Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous ‘met requirements’, including budget, when confirming choice.
Arrange and order training materials or special training requirements including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools (e.g. scrap cars, diesel oil etc.).
Administer sessions, completing all session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp’s learning management system (Cornerstone) are updated accurately and within agreed timeframes.
Record training costs (estimated and actual) for all goods and services contracted against a session – following up for invoicing within agreed timescales.
Maintain the absolute accuracy of the information held on Salesforce and Cornerstone.
Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty.
Ensure clear and accurate communication to all learning audiences via Salesforce, within agreed timescales i.e., provide full customer service to learners, collaborator, vendors, and colleagues through strong case management practices.
Continuous Improvement & Processes
Essential Experience and Job Requirements:
University degree preferred
2 or more years of experience in shared services, preferably in Learning coordination.
Demonstrates capability in line with the Capability Framework, with an equal blend of EQ, IQ and drive.
Technical Capability
Numerate with a basic understanding of data analysis and reporting
Digital fluency – strong systems and computer skills and experience across full spectrum of systems and technologies in use
Solid communication skills; experience in positioning messages appropriately with different audiences, with a close attention to grammar and spelling
Business Capability
Customer focus – all decisions clearly aligned to customer/business and bp wide strategy. Puts the learner/customer at the heart of everything they do and is confident to work within a framework
Able to progress issues, and seek advice / raise as and when required
Able to demonstrate problem solving and customer service skills and experience
EQ Capability
Resiliently adapt to change in prioritises and be comfortable with process driven repetition
A proactive team player, able to work collaboratively across a team, willing to work in agile ways outside of scope of own role and happy to be of aid with other activity as and when required
Excellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time and with attention to detail
Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness
Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel
Desirable Criteria:
Experience and understanding of procurement ways of working
Proficient in using Customer Relationship Management systems
Proficient in using Learning Management Systems
Proficient in using MS Office applications
Understanding of the learning life cycle model
At bp, we provide the following environment and benefits to you:
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path
Life and health insurance, medical care package
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
