At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Role Purpose
As the Supply Chain Lead, you will be the End to end accountable person for the availability of supply in the Malaysia market and subsequently the availability of goods to our end customers.
You will be the single touch point to our 3PL partner, to ensure our 3PL perform their duties as per Roche’s expectations; while ensuring internal and external customer satisfaction.
In this position, you will be in a key role to help shape and enable the RDMY strategy, and contribute to the overall Roche Diagnostics vision of upholding after sales customers satisfaction. You will also drive projects and initiative that will improve E2E Supply Chain processes in RDMY.
You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
In this role, you will
- Be responsible for high quality of Supply Chain service to our customers, both
- internal and external
- Ensure execution of tasks of the Supply Chain process are fully monitored and
- controlled
- Oversee the quantities to be ordered with the Demand Planning Partner to determine how much is to be imported each month, with educated input from Sales and Marketing team
- Purchases forecast to be imported every month based on historical sales and the stock availability as well as following ordering schedule of Mannheim
- Drive S&OP Processes to surface issues faced by Sales team, and pro-actively solve them
- Stock taking at warehouse to ensure book & physical stock reconciliation at least 2x/year
- Take proactive approach in optimizing stock levels and minimize write-offs resulting from expired/overstocking
- Manage bottleneck/supply issues with customers by managing customers’
- expectations and deciding stock allocation in the market
- Challenge and work closely with 3PL partner to ensure fulfilment of duties
- Ensure implementation/improvement plans internally within SCM and with 3PLs are tracked and monitored
- Roll out projects and drive uptake/implementation from customers and obtain buy in from internal stakeholders
- Any other tasks or projects as assigned from time to time
Who you are
You are someone who are/have:
- Leadership skills demonstrated by self-confidence, good judgement, sound decision making, empathic listening, flexibility, self-motivation and ability to challenge the status quo
- Strong customer service orientation and communication skills
- Strong analytical, problem solving and time management skills, with the ability to work in a high pressure environment
- Ability to coach and develop high potential teams, ability to inspire others
- Excellent team management and leadership skills
- Proficient knowledge of the latest methods and strategies to improve customer
- services within a supply chain setting
- Create a good team environment with an open communication and cross
- collaboration
Qualification and Experience
- Any reputable University Major
- At least 7-10 year of related experience in a supply chain setting
- Prior people manager experience required – 3 years minimum
- Strong ability to work in a matrix and collaborative environment
- Excellent team working skills required
- Adaptable to changing environments
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
