Sr. Specialist, Sales Support (Japanese Speaker)

Job Title:

Job Description

You Will

• Follow established processes approved by the client and service motion leads

• Maintain quality in delivery as per the expectations of each process or motion

• Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics

• Ensures the integrity of client information maintained in the database systems

• Updating and managing Excel spreadsheets

• Dealing with external and internal queries in a professional, client orientated manner

• Performs QA self-check and peers-check

• Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement

• Seeks counsel and guidance from more senior Sales Support staff and management, as needed.

• Prioritizes tasks to meet deadlines, paying attention to details

• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

• Effectively maintain and improve Knowledge Base Tool

• Effectively identify and call out operational risks to management for review and consideration

• Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

• Other duties, as assigned

You Are/Have

• A local Malaysian citizen

• Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred (Fresh grad is encouraged to apply!)

• Specialist: Graduates with a Diploma/Degree, from 2-3 years of relevant working experience preferred

• Sr. Specialist: Graduates with a Diploma/Degree, from 3-4 years of relevant working experience preferred

• Proficient in Japanese and English communication

• Certified in JLPT N2 or N1

• Advance knowledge in Microsoft Office suite (Word, Excel)

• Strong attention to detail

• Possess effective verbal and written communication skills

• Handle confidential information with complete integrity

• Prior experience working independently with team-player mindset

• Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

• Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction

• Ability to clearly articulate issues and challenges, and propose ideas or solutions

• Proven ability to focus on customer needs and communicate with higher level staff, as needed

• Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

• Prior experience in following scripts and/or processes according to contractual agreements

• Proven success in multi-tasking, prioritizing, and managing time effectively

• Ability to follow established procedures and practices

• Proven success and aptitude to learn new technology and data

Privacy and Information security

• Adhere security requirements in the process.

• Protect the privacy of personal information.

Our Benefits and Perks

• Group Term Life Insurance

• Group Health Insurance with coverage for dependents

• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

• Employee Assistance Program

• Rewards and Recognition Program

• Learning and Development Program

• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: Hybrid with full WFH starting May 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Friday.

• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

• Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

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