Customer Service and Support
Location
Kuala Lumpur, Malaysia
Job Title:
Specialist, Account Manager (Vietnamese Speaker)Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for an Specialist, Account Manager (Thai Speaker) to join our team. Today.
The future team member that will love this job will overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You have
- Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
- Proven track record of success in sales or account management
- Passion for exceptional customer experience and sales
- Aptitude to learn and optimize new technology and data
- Problem-solving skills
- Excellent knowledge of Microsoft Office programs
- Excellent verbal and written communication skills
- Experience working with Salesforce.com or similar CRM required
- Demonstrated ability to prioritize and multi-task in a time-sensitive environment
- Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
- Execute high level of independent judgement and critical thinking
- Professional and polished demeanor
You Will
- Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
- Evaluate the client's customer needs and propose potential solutions
- Serve as a single point of contact for the client customer and may coordinate the work of client service teams
- Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and effectively handle objections
- Work with multiple stakeholders, building effective relationships with decision-makers at all levels
- Responsible for managing sales territory and achieving monthly quotas
- Negotiate skillfully in tough situations
- Identify risk and barriers to success; develop contingency plans when necessary
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English (Required), Vietnamese (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Laporkan kerja
