About the Role
If you’re someone who lights up a room with your smile, loves creating good vibes, and thrives in a fast-paced environment — we want you on our team!
As our Front of House Lead, you’ll be the face of our outlet. You'll be the friendly voice taking orders, the calm head during busy hours, and the reason customers come back again and again. This role is perfect for people who enjoy interacting with others, want to learn, and are ready to grow in the food & beverage industry.
What You’ll Do – A Day in Your Apron
Greet & Connect
- Welcome every guest with a warm, friendly smile and positive energy.
- Set the tone for a great customer experience the moment they walk through the door.
Take Orders Like a Pro
- Listen carefully and take orders accurately, no mix-ups on your watch!
- Input orders smoothly into the POS system, ensuring all custom requests are captured.
Serve & Suggest
- Prepare simple beverages according to our recipes and presentation standards.
- Offer suggestions to guests, whether it’s an upgrade, a must-try dish, or a combo promo in a friendly and helpful way.
POS & Cashier Duties
- Operate the Point of Sale system confidently.
- Perform cashier tasks including handling payments, processing refunds, and opening/closing duties.
Customer Support & Menu Guidance
- Assist guests with questions about the menu, ingredients, dietary needs, or anything else.
- Handle simple complaints or concerns with professionalism and empathy.
- Always aim to turn a good experience into a great one.
Keep Things Sparkling
- Maintain a clean, organized, and well-stocked front area.
- Regularly sanitize counters, self-service stations, and guest areas.
Be a Team Player
- Support your teammates whether it's restocking, jumping on cashier, or helping prep.
- Work together to keep service flowing smoothly, especially during rush hours.
What We’re Looking For
- A cheerful, enthusiastic personality who enjoys being around people
- Excellent communication skills – both listening and speaking clearly
- A natural at building rapport with customers and making them feel welcome
- Quick on your feet and able to multitask without getting flustered
- Team player mentality – we work together, not in silos
- Comfortable using a POS system (training will be provided)
- Willingness to learn, follow SOPs, and maintain high standards
What You’ll Get in Return
- Free staff meals every shift
- Training provided
- Supportive & friendly team culture – we celebrate wins together
- Opportunities for growth
- Staff discounts & performance rewards
Who This Role Is Perfect For
- Anyone who enjoys working with people and thrives in a social, energetic environment
- People looking to build a career in hospitality, customer service, or F&B
- Those who want a job that’s more than just clocking in and out – you’ll be part of something fun, fast, and fulfilling
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
