Principal Duties & Responsibilities: • Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region.. • Tickets / requests are handled using BMC Remedy Salesforce tool. • Responsible for all incidents logged, follow up and follow through to ensure the E2E resolutions within the agreed SLA. • Identifying and resolve issues for users, guiding users through corrective steps. • Register, log and escalates issues to business solution unit for system enhancement and bug fixes. • User access administration.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM5,000.00 per month
Schedule:
- Afternoon shift
- Day shift
Work Location: In person
