- Provide optimum customer service to maintain and enhance existing Body & Paint services.
- Provide prompt inquiries involving motor claim procedures, repair costs, factory warranty etc
- Appraise vehicle damage and issue accurate repair estimation for both Insurance and cash paying customers.
- Provide clear cost estimates and keep customer informed of work progress.
- Conduct service delivery to the customer by clear job explanation and associated charges and perform post-repair follow up.
- Conduct negotiations with insurance companies and send invoice to them.
- To do supplementary claims where needed.
- Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
- Advise customers on jobs done, charges and collection times
- Upsell relevant car accessories product to customer
- To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
- Participate in other ad-hoc duties and project assigned by superiors.
Requirements
- Minimum SPM / SKM ll / Diploma in Engineering (Mechanical/Automotive) or any related field of study.
- Candidate must have related experience in automotive industry.
- Relevant experience in Motor Claims.
- Good communication and interpersonal skills.
- Language required: English & Bahasa Malaysia (Mandarin speakers are an advantage).
- Possess a valid class D / B2 driving license.
- Portrays patience, empathy and has an organised approach to problem solving.
- Computer literate.
- Willing to learn.
- Willing to relocate / work at Telok Panglima Garang.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,500.00 per month
Work Location: In person
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