Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the team
We're a diverse, passionate group driving productivity and engineering culture through knowledge management, engagement, and training.
Our Mission Empower Tech Grabbers to excel by providing a centralized hub for technical documentation, self-paced learning, and engaging onboarding.
Innovation We use AI-driven tools and automation to enhance learning, improve documentation, and scale knowledge sharing.
Get to Know the Role
We're a diverse, passionate team transforming Grab's engineering culture through knowledge management and training.
This role meant to shape Grab's knowledge culture by creating clear, impactful technical content. Collaborate with engineers and PMs to lead documentation and training programs.
- Focus: Engineering excellence, onboarding, documentation
- You will report to the Manager of Tech Learning and be based onsite at Petaling Jaya, Malaysia.
- Ideal candidate: Passionate about simplifying complex ideas and scaling knowledge.
The Critical Tasks You Will Perform
- Champion the technical documentation strategy, driving continuous improvement and a knowledge-sharing culture across the engineering organization.
- Lead our Documentation as Code and Engineering Onboarding programs, ensuring they scale effectively for a rapidly growing team.
- Embed a culture of "docs first" by integrating documentation creation directly into engineering and product development cycles.
- Collaborate with platform engineers to create high-quality content that improves developer experience and streamlines engineering workflows.
- Establish content standards and best practices to maintain quality and consistency across all technical documentation.
- Mentor junior technical content developers, fostering their growth and development.
- Explore and apply AI-powered tools and techniques to improve content creation, personalization, and discoverability.
- Amplify Grab's technical brand by creating engaging blogs and articles.
Qualifications
What Essential Skills You Will Need
- 8+ years of experience in technical content strategy, developer documentation, or a similar role, with a proven track record of leading large-scale content initiatives.
- Demonstrated experience in owning and scaling core programs such as Documentation as Code (Docs-as-Code) and engineering onboarding, with a focus on improving developer efficiency.
- Deep hands-on expertise with modern Docs-as-Code workflows, including Markdown, Git, CI/CD, and collaboration platforms like GitLab.
- Exceptional cross-functional collaboration skills, with a history of partnering with engineering, product management, design, and marketing teams to align on content strategy and execution.
- A strong, data-driven mindset, including a proven ability to leverage content analytics (e.g., usage, discoverability, and health metrics) to inform content roadmap prioritization and business decisions.
- Experience in driving cultural change, such as implementing contribution models or embedding documentation processes directly into the Software Development Lifecycle (SDLC).
- Mentorship and leadership skills, with a desire to guide and enable the growth of junior content developers.
- Practical knowledge of cloud-computing and modern infrastructure concepts (e.g., microservices, APIs, etc.).
- Experience in leveraging AI tools and GenAI-driven workflows to improve content creation, discoverability, or search functionality.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
