As a Senior ERP Support and QA Specialist; you will provide support for more complex Custom Solutions Group (CSG) - developed solutions. Responsibilities include ensuring CSG team maintains an acceptable level of support to those customers subscribing to a CSG maintenance service agreement and that the CSG team delivers quality and rigorously tested solutions.
What you will be doing:
• Investigates, diagnoses and reports issues.
• Determines if issues are CSG-related or general product.
• Prioritizes issues.
• Documents issues with sufficient details to allow for replication, investigation and diagnosis.
• Collaborates with Solution Architects and Developers to close reported issues.
• Builds test environments.
• Installs CSG solutions into test environment, internally and for the customer.
• Tests solutions as per agreed in design documentation.
• Communicates/advises Custom Solutions team of observations found during testing and troubleshooting of installations.
What you will likely bring:
• Previous Support or QA experience.
• Previous exposure to ERP or similar enterprise products.
• Strong listening, verbal and written communication skills.
• Office/remote-based.
• Travel up to 5%.
What could set you apart:
• 3+ years of applicable experience and demonstrated success/ knowledge
• University degree preferred (or equivalent experience)
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Amy Lee
