Summary
Guidewire Services Centre (GSC) was established to help meet a growing global customer demand for expertise in implementing Guidewire products, currently being used by customers who are household names globally.Our Senior Business Analyst works with our customers, a team of Guidewire consultants and partners on a specific customer project working towards its successful delivery. The Senior BA role is essential in ensuring the success of our projects as they ensure that the configured solution meets the customer’s primary business objectives.
The types of projects you will work on will be wide ranging, from new core/portals/data product implementations to upgrades, data migrations and reporting. As you gain Guidewire project experience there will be future opportunities for you to specialize in specific project types, work with different customers from various countries and in different lines of the insurance industry.
Given the size and complexity of a Guidewire implementation project, many considerations come into play over the life of the project, potentially leading to a solution that differs from the original intentions. Senior BAs are responsible for enabling customers to understand what our products can offer them and be the bridge between the customer and our implementation teams. They are also product experts who can make certain that the end product is still in line with Guidewire cloud standards and the original business objectives.
The ideal candidate will form a core part of a Guidewire Professional Services team. You will collaborate with clients, partners, and internal teams to gather detailed requirements, drive process improvements, and create innovative solutions that deliver long-term value. As a central figure in our projects, you’ll help bridge business, technical, UX, and testing teams, ensuring smooth implementation. Your expertise in both business and technology, combined with strong communication skills, will allow you to act as a trusted advisor to our clients and lead key project initiatives.
Job Description
Job Description
What You’ll Do
Gather, analyse and document business requirements, work directly with our customers to understand their business objectives and needs, and work with the Guidewire Delivery Team to achieve this.
Demonstrate system functionality, provide guidance to customers on how to best use Guidewire applications and technology to meet customer defined business goals.
Monitor and validate the configured solution meets requirements, implement standardized solutions and maximizing value of delivered solutions.
Build a strong working relationship with both customers and the Guidewire team, use this relationship to influence and advise customers to ensure they get maximum value from our products.
Lead requirements meetings, mentor team members on product features, comfort being in a multifaceted role that is not always fully defined and that will mature with our solution offerings.
Available for critical business travel.
What You’ll Bring
Core Skills & Experience
Languages: Fluent business level English is essential, proficiency in Japanese language (spoken and written) is preferred.
Domain Knowledge: Solid background in the insurance industry, especially in P&C processes such as underwriting, claims, or policy administration. Proven ability to work with insurance carriers and partners.
Project Implementation: Demonstrated experience with software implementation projects, including requirements gathering, documenting functional specifications, and user acceptance testing. Proven expertise in translating complex business requirements into detailed functional specifications.
Process Improvement: Ability to analyze and map out insurance processes and workflows, identifying areas for improvement and recommending solutions that align with business objectives.
Problem Solving & Strategic Thinking: Excellent critical thinking skills with the ability to navigate and solve complex problems and business challenges.
Communication & Stakeholder Management: Strong ability to communicate with stakeholders to ensure buy-in and understanding, both at the technical and business levels. Able to facilitate workshops, interviews, and focus groups. Strong negotiation skills with the ability to influence senior stakeholders, and resolve issues across different departments.
Business Value Analysis: Proficient in gap analysis, business case mapping, and assessing the impact of changes to ensure business value is delivered.
Team Collaboration: Ability to work in a cross-functional team environment, collaborating with UX, Data, and Digital teams.
Agile Practices: Experienced in working within Agile environments, supporting product managers in refining product features and delivering software modules.
Preferred Skills
Preference given to candidates that have proven track record working as a business analyst or similar role.
Proven ability to work with insurance carriers and implementation partners.
Experience in Design Thinking practices to drive customer-centric, innovative and future-proof solutions.
Qualifications
Bachelor’s Degree in Information Technology, Business, or a related field.
6-10+ years of experience in insurance or technology-related roles.
Deep knowledge of the insurance value chain, particularly in front-office and mid-office processes.
Advanced experience with business process mapping, workflow improvements, and functional specifications.
Proficiency in conducting workshops, gathering business requirements, and translating them into functional deliverables.
Familiarity with Agile methodologies and tools like Jira and Confluence.
Strong communication, interpersonal skills with team focus and the ability to work across technical and business teams.
The ideal candidate will share and be delighted by our core values: Collegiality, Integrity, and Rationality.
Collegiality - We value strong teams. We work together as professional equals. We strive to continuously improve our processes and make realistic assumptions to maintain a reasonable work-life balance. We are trusted to manage our own time. We value ideas, not titles. We welcome and consider contrary opinions.
Integrity - We insist on truthful relationships with customers, prospective customers, partners, investors, and each other in everything that we do.
Rationality - We communicate through clear arguments. We decide carefully based on factual evidence. We like calm, systematic, thoughtful solutions. We believe in testing. We never assume that we're building software the "best" way, and constantly seek to improve our processes.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
