Seller Operations (Open for Freshgrads) - Operations, MY Marketplace

About The Team

Seller Operations (Comms & Initiatives Pillar)

We’re looking for a driven and detail-oriented individual to join our Seller Operations team under the Comms & Initiatives pillar. In this role, you’ll play a key part in enhancing the overall seller experience by driving operational initiatives, managing communication strategies, and delivering solutions that matter.

Job Description

• Support the planning and execution of operational initiatives and feature rollouts that elevate the seller experience.
• Identify process gaps and inefficiencies; propose and implement strategic solutions (e.g., SOP enhancements, new feature recommendations, etc.)
• Monitor seller sentiment across social media and other feedback channels, synthesizing actionable insights
• Develop, refine, and deliver engaging educational and communication materials tailored to sellers' needs
• Deliver high-impact solutions and support by addressing complex seller inquiries with speed, precision, and empathy.
• Leverage data to generate insights, drive decisions, and measure impact.
• Collaborate cross-functionally with product, content, and other operational teams to align efforts and deliver results.
  
  

Requirements

• Bachelor's degree in Business, Engineering, or a related field
• 1–2 years of experience in a related role; experience in eCommerce is a strong advantage.
• Strong analytical thinking and problem-solving skills, with an ability to navigate complexity and ambiguity
• Excellent communication and interpersonal skills for working with both internal teams and external stakeholders
• Proven ability to manage multiple tasks and deadlines in a fast-paced, dynamic environment
• Demonstrated analytical skills for data gathering and interpretation.
• Experience in crafting clear, engaging, and scalable communication or training materials
• Self-motivated, proactive, and passionate about continuous improvement and innovation