About Us
Camino is a travel-inspired lifestyle brand specializing in winter wear, travel apparel, and accessories. We serve both walk-in customers in our Penang showroom and online shoppers across Malaysia through Shopee, TikTok Shop, and our own website. We pride ourselves on providing above-average quality at affordable prices, excellent service, and a worry-free travel experience for our customers.
Role Overview
We are looking for a proactive, customer-focused Sales Executive to manage both our physical showroom and online customer service. You will be the main point of contact for customers—handling walk-ins, online inquiries, and managing our CRM to maintain strong relationships and drive repeat sales. This role blends salesmanship, service excellence, and digital communication skills.
Key Responsibilities
Showroom Sales & Customer Service
- Attend to walk-in customers and showroom visitors with a friendly, professional approach.
- Understand customer needs and recommend suitable products, upselling and cross-selling where appropriate.
- Assist customers with fitting and product demonstrations.
- Maintain showroom cleanliness, product displays, and stock presentation.
Online Sales & CRM
- Handle phone, email, and WhatsApp inquiries from prospects and existing customers.
- Manage live chat/messages on all shops in Shopee, TikTok, and website.
- Follow up on customer leads, quotations, and pending orders.
- Maintain and update customer database/CRM with accurate sales records.
- Send out WhatsApp broadcasts, email campaigns, and follow-up messages to drive engagement.
Sales Administration & Coordination
- Prepare quotations, proforma invoices, and process sales orders.
- Coordinate with the warehouse/logistics team on stock availability and delivery schedules.
- Update price lists, product catalogues, and promotional materials regularly.
- Collect and compile customer feedback for product improvement and planning.
Marketing & Promotions Support
- Assist in creating and posting promotional content on social media.
- Support execution of marketing campaigns, product launches, and showroom promotions.
- Coordinate with the design team for posters, banners, and point-of-sale materials.
- Help organize in-house events, showroom setups, and exhibitions.
Requirements
- Education: Minimum SPM
- Strong interpersonal and communication skills in English, Malay, and Mandarin (to liaise with diverse customers).
- Comfortable with social media, online selling platforms, and basic Microsoft Excel/CRM software.
- Positive attitude, self-motivated, and able to work both independently and as part of a team.
- Willing to work on weekends/public holidays when required (with replacement off days).
What We Offer
- Competitive salary + sales incentives/commissions.
- Staff discounts on all Camino products.
- Training and development opportunities.
- A friendly, supportive working environment with opportunities to grow.
Job Types: Part-time, Contract, Temporary, Student job
Contract length: 6 months
Pay: RM2,000.00 - RM3,000.00 per month
Expected hours: 45 per week
Benefits:
- Free parking
- Maternity leave
- Parental leave
Language:
- Mandarin (Preferred)
Work Location: In person
