Sales Admin - (in-door)

Sales Process Support:

A B2B (Business-to-Business) Sales Administrator plays a crucial role in supporting the sales team to achieve their targets by handling administrative tasks, managing data, and ensuring a smooth sales process. This role is essential for maintaining efficient operations and allowing sales representatives to focus on revenue-generating activities.

Here's a comprehensive job description for a B2B Sales Administrator:

Job Title: Sales Administrator (B2B)

Location: Kuala Lumpur, Malaysia

Reports To: Sales Manager

Job Type: Full-time

Job Summary: Sales Administrator (B2B) will provide comprehensive administrative and operational support to the sales team, ensuring the smooth and efficient execution of sales processes from lead generation to post-sales support. This role involves managing sales data, processing orders, coordinating with internal departments, and maintaining strong client relationships to contribute to the overall sales success.

Key Responsibilities:

• Process sales orders, quotations, invoices, and delivery orders accurately and in a timely manner.
• Verify order details, including product specifications, pricing, and payment terms, ensuring all information is complete and correct.
• Coordinate with the logistics/operations team to ensure timely product delivery and service implementation.
• Assist sales representatives in preparing sales proposals, presentations, and contracts.
• Follow up on outstanding orders, payments, and any discrepancies with clients or internal departments.

Data Management & Reporting:

• Maintain and update the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot) with accurate client information, sales activities, and pipeline status.
• Generate regular sales reports (e.g., daily, weekly, monthly sales performance, pipeline reports, lead conversion rates) for the sales team and management.
• Assist in analyzing sales data to identify trends, opportunities, and areas for improvement.
• Ensure data integrity and cleanliness within all sales-related systems.

Client Communication & Support:

• Serve as a primary point of contact for client inquiries via phone, email, and other communication channels, providing information on products, services, order status, and addressing general queries.
• Liaise with clients to obtain missing information, clarify order details, and resolve minor issues or redirect complex issues to the appropriate sales representative or department.
• Maintain a high level of customer satisfaction through proactive communication and efficient problem-solving.

Administrative & Coordination:

• Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.
• Manage sales documentation, filing, and record-keeping in an organized manner.
• Assist with the onboarding of new sales team members, including setting up accounts and providing initial training on systems and procedures.
• Collaborate effectively with other departments, including Marketing, Finance, and Operations, to ensure seamless sales support.
• Support the Sales Manager with various administrative tasks as required.

Qualifications:

• Education:
• Minimum Diploma or Bachelor's Degree in Business Administration, Marketing, or a related field.

Experience:

• Proven work experience (2+ years) as a Sales Administrator, Sales Coordinator, or in a similar administrative support role, preferably in a B2B environment.
• Hands-on experience with CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) is highly desirable.
• Proficiency in Microsoft Office Suite, especially Excel (for data analysis and reporting).

Skills:

• Excellent Communication Skills: Strong written and verbal communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or other local dialects is a plus for client interaction.
• Exceptional Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment.
• High Attention to Detail: Meticulous and accurate in data entry, record-keeping, and document preparation.
• Problem-Solving Abilities: Proactive in identifying and resolving issues with a customer-centric approach.
• Team Player: Ability to work collaboratively with sales representatives and other internal teams.
• Customer Service Mindset: A strong commitment to providing excellent service and building positive relationships.

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion

Application Question(s):

• how much is your expected salary?
• give me a reason that why we want arrange interview with you ?

Work Location: In person