Job Summary
Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.
Key Responsibilities
Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:
- Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA
- Knowledge: Referring to our internal knowledge base to improve your knowledge.
- Passing the monthly internal process knowledge test.
- Proactiveness: Proactively raise any discrepancies, issues or bugs. Efficiency: Meeting datelines for any given project or task
Essential Skills
- Mandarin Language proficiency: Advance level in speaking, reading and writing. (Both Traditional and Simplified is required)
- High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
- Have a good understanding of all forms of public transport.
- Skilled researcher and comfortable using a variety of online sources in various languages.
- Good communication skills.
- Keen attention to detail and very meticulous.
- Self-motivated and responsible.
- Able to maintain positive attitude and attention to detail when performing repetitive tasks Adaptable and able to learn new projects and processes.
Nice to Have Skills
- Customer service background (Communications team) preferred, but not necessary.
- QGIS skills preferable.
- MAC OS X experience preferred
- Incident management experience is a big plus
- 1-year technical support or other problem-solving experience preferred, not necessary
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