Within Trust & Safety Operations our Project QA provide leadership and day-to-day management to our vendors/BPO partners. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.
Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?
- Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe.
- Deliver process/product/policy training in classroom and/or virtually to new joiners
- Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team
- Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score.
- Monitoring the queue data and record daily output, communication and working closely with BPO and RD if any system/platform issue arise.
- Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process;
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Laporkan kerja
