Location: Bangsar South, Kuala Lumpur
About Us
ChatDaddy is a leading SaaS company helping businesses streamline customer engagement and boost operational efficiency through powerful WhatsApp automation tools. Our platform is designed to simplify communication, drive growth, and enable teams to scale with confidence.We’re a fast-growing, innovation-driven team that values collaboration, creativity, and customer success. If you enjoy solving problems, working across teams, and making an impact—you’ll fit right in.
Job Overview
We're looking for a QA & Product Operations Associate to help ensure a smooth product experience for our users. This role blends QA testing, bug resolution, and user documentation, and involves working closely with our Product, Engineering, and Support teams.You’ll play a key part in catching bugs before users do, creating helpful resources, and making sure product feedback flows effectively between teams.
Responsibilities
Quality Assurance
- Test new features before launch to identify bugs and usability issues
- Ensure product releases meet business and user expectations
Bug Tracking
- Take ownership of bug reports and follow through to resolution
- Coordinate with developers and customer support to prioritize fixes
- Communicate clearly about issue status and resolutions
User Documentation
- Write and maintain user-friendly guides, FAQs, and onboarding materials
- Keep help content up-to-date and aligned with product changes
Cross-Team Collaboration
- Work closely with Product, Customer Support, and Business teams
- Translate user and internal feedback into clear, actionable insights
- Help bridge communication gaps between technical and non-technical teams
Qualifications
- 1–3 years of experience in QA, technical support, or product documentation (experience in SaaS or tech startups is a plus)
- Detail-oriented and proactive with a strong willingness to learn
- Able to follow test plans and identify usability issues and bugs
- Strong written communication skills—able to document findings clearly
- Comfortable working in a fast-paced, startup environment
- A team player who enjoys cross-functional collaboration and feedback loops
What We Offer
- Opportunity to grow into a more senior QA or product operations role
- Mentorship and support from experienced product and engineering team members
- Hybrid work setup
- A friendly, startup culture that values ownership, collaboration, and learning
- The chance to directly shape a product used by growing businesses across the world
Excited to make a difference? Apply now and help us build better experiences for our users. We review every application carefully and appreciate the time you take to apply. Kindly note that only shortlisted candidates will be contacted for the next steps. Thanks again for your interest in joining ChatDaddy!
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Application Question(s):
- Are you comfortable creating simple user-facing documentation such as help articles or onboarding guides?
- Do you have experience in quality assurance (QA) or software testing for a web or SaaS product?
- Have you worked directly with developers or product teams to report and follow up on bugs or product issues?
Experience:
- technical support: 1 year (Required)
Language:
- Chinese (Required)
Application Deadline: 06/30/2025
