Hybrid: Operations Coordinator

Location: Shah Alam, Selangor (Hybrid – 2-3 days in office per week)
Company Website: https://advantehomes.com/
Australasia experience in international Airbnb property management achieving superior rental yields for property owners has led us with an exponential growth in successfully managing 150+ properties, hotels and resorts across 6 cities.

RESPONSIBILITIES:

1) Platform & System Management

• Monitor and adapt to changes in Airbnb, Booking.com, Agoda, Trip.com, and other OTAs (SOP updates, new features).
• Explore and onboard new booking platforms to expand listing visibility.
• Research and implement efficient tools (channel managers, payment systems, automation).

2) Pricing & Revenue Optimization

• Adjust pricing dynamically based on market trends, occupancy rates, and seasonal demand.
• Ensure competitive rates while maximizing revenue.

3) Operational Coordination

• Update property details across systems (PMS, Google Drive, OTAs) accurately.
• Liaise with housekeeping, operations, owners, and finance to ensure smooth workflows.
• Troubleshoot booking and guest-related issues with platform support teams.

4) Ad-Hoc Tasks

• Assist with reporting, data analysis, and process improvements.
• Handle other duties assigned by the supervisor.

REQUIREMENTS:

• Tech-savvy—comfortable exploring new software, channel managers, and automation tools.
• Good in English both written & speaking. Excellent communication for cross-department coordination.
• Minimum 3 years of professional work experience in operations or coordination, preferably in hospitality, property management, or e-commerce platforms
• Experience in short-term rental management, OTA platforms (Airbnb, Booking.com, Agoda), or hotel operations are an added advantage
• Strong analytical skills for dynamic pricing and market research.
• Highly organized with multitasking ability in a fast-paced environment.
• Proactive problem-solver with high attention to detail.

Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion

Schedule:

• Fixed shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Minimum 3 years of professional work experience in operations or coordination, preferably in hospitality, property management, or e-commerce platforms.

Education:

• Diploma/Advanced Diploma (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 07/01/2025