- Provide technical support to customers via phone, email, or chat.
- Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical issue.
- Determine the best solution based on the issue and details provided by customers.
- Escalated unresolved issues to the next level of support personnel.
- Follow-up and update customer status and information on a timely manner as per standard guidelines by the company.
- Work closely with internal teams and departments to resolve all customer related complaints and request.
- Able to deliver exceptional performance and take up additional assignment and tasks related to the operations department as part of the company’s continuous efforts for service improvement.
Qualifications and Requirements
- Candidate must possess at least a bachelor’s degree in IT and Computer Science. (Fresh graduates are encouraged to apply)
- Excellent communication skills, both verbal and written.
- Self-driven, achievement oriented and Strong Can-Do attitude.
- Ability to communicate professionally with clients, regulatory bodies, and partners.
- Ability to work independently and in a team environment.
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree
Benefits
- SOCSO, EIS, Annual Leave & Sick Leave
- Learning & Development
- On Job training
- Wellness & Well-being Program
Job Type: Contract
Contract length: 12 months
Pay: RM2,000.00 per month
Work Location: In person
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