Passenger Service Handler
- Dealing with passenger enquiries about flight departures and arrivals
- Checking passengers in giving seat numbers
- Providing boarding passes and luggage labels
- Telling passengers about luggage restrictions
- Weighing baggage and collecting any excess weight charges
- Taking care of people with special needs, and unaccompanied children
- Calming and reassuring nervous passengers
- Help passengers through immigration and customs, or escort passengers who have night flight connections.
- To provide a welcome service to our business passengers at Check in ,and at other customer service touch points and to assist in smoothing the customer journey through the airport.
- To problem solve on site issues which impact on business customer experience at airport.
- Assist Business customers during flight irregularities, co-ordinating communication with affected passengers to ensure passenger experience remains positive.
- To take service recovery measures when appropriate to protect the customer experience.
- To act as liason with the call center team in delivering all elements of the business class experience
- To act as liason with airline outstation network for special handling requests and coordination during flight irregularities
- To provide a flight editing function in Ipoh to ensure that any required service requests are applied to individual customers
- To provide customer recognition to our frequent fliers through individual contact on each journey through the airport.
Job Type: Full-time
Pay: From RM1,700.00 per month
Benefits:
- Maternity leave
- Parental leave
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
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