Key Responsibility:
Supervise the daily operation on OTC process
Daily operational performance management and meet targets including Service Level Agreements with client;
Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
Facilitate the operational Change Request (CR) process;
Build team succession and make it effectively;
Provide a holistic view of service delivery to the client;
Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
Support Ad Hoc contractual projects for the client in line with the nominated project team;
Initiate and own continuous improvement projects within area of his/her responsibility;
Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
Operation Excellence
Work with OE support team ;
Sound Operations management experience (including SLA management);
Basic contractual / change management knowledge;
Client interaction skill;
Problem Solving
Experience in managing unstructured problems
Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.
Project Management
Attendance to meeting and reviews based on defined MOS system;
Support SDL achieve the cost control within budget;
Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
People developer, build up team succession and keep the delivery continuously;
Client communication, build up the relation and expectation management;
Innovation at work, and focus on client value creation;
Take ownership
Qualifications:
Degree in Accounting, Finance or related field with at least 1 year of relevant experience
Fresh graduates are welcome to apply
Fluency in Korean and English, including Business Writing and communication
Familiar with F&A outsourcing operation,
Rich client facing experience, good at communication with client
High responsibility and dedication on work
Overtime may be required during peak periods
Non-standard hours may be required
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