Key Skills
1. Collaborative Problem Solver: Thrives in team settings, facilitating communication and consensus to effectively solve complex issues.
2. Analytical: Possesses exceptional analytical skills to diagnose problems quickly and accurately, pinpointing root causes.
3. Communicator: Articulates technical information concisely and understandably, building rapport with users through active listening and empathy.
4. Team Player & Adaptable: Collaborates effectively within diverse teams, readily adjusting to changing priorities and challenges with a positive attitude.
5. Documentation Advocate: Creates thorough and well-organized documentation, fostering knowledge sharing and continuous learning within the team.
6. Innovation: Seeks creative solutions and stays ahead of trends, anticipating future needs and opportunities.
7. Time Management: Prioritize tasks, meet deadlines, and manage multiple requests effectively.
Key Knowledge
1. Life insurance policy administration system will be preferred.
2. Experience in supporting enterprise business applications such as ICR/OCR, document management, document archival, financial, CRM, and application integration via API will be preferred.
3. Good understanding of SDLC and DevSecOps.
4. IT Technical knowledge:
· In-depth understanding of the supported application (app features, functionality, limitations, troubleshooting steps, process, architecture, and integration).
· Basic operating systems, security, network, scripting, and server & storage hardware will be an added advantage.
· Must be familiar with Microsoft Windows, software versioning control, application releases, and with hands-in programming experience in PLSQL, Oracle Forms & Reports, .Net, Java, HTML, SQL and API
· Up to date application technology stacks including cloud-based technology like AWS or Azure will be an added advantage.
Job Type: Full-time
Pay: RM10,000.00 - RM11,000.00 per month
Benefits:
- Health insurance
Schedule:
- Early shift
